Shipping policy

Shipping Policy – Sulfad.ae

Effective Date: May 11, 2026

Thank you for shopping with Thatso.ae
We are committed to delivering your orders quickly, safely, and efficiently.

1. Shipping Locations

We currently ship across the United Arab Emirates (UAE) and may expand to additional countries in the future.

For international shipping inquiries, please contact our customer support team before placing your order.

2. Order Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During promotional periods or high-demand seasons, processing times may be slightly delayed.

3. Delivery Time

Estimated delivery times within the UAE:

Dubai: 1–2 business days
Other Emirates: 2–4 business days

Delivery times are estimates and may vary depending on courier operations, weather conditions, or remote locations.

4. Shipping Charges

Shipping fees are calculated during checkout based on the delivery location and order size.

We may offer:

Free shipping promotions on selected orders
Discounted shipping campaigns from time to time

Any applicable shipping charges will be clearly displayed before payment confirmation.

5. Order Tracking

Once your order is shipped, you may receive:

A shipping confirmation email
Tracking details (if available)

This allows you to monitor the status of your shipment.

6. Failed Deliveries

Please ensure that your shipping address and contact details are correct when placing your order.

If a delivery attempt fails due to:

Incorrect address
Unreachable phone number
Customer unavailability

additional delivery charges may apply for re-delivery.

7. Delayed or Lost Shipments

While we work with trusted delivery partners, unexpected delays may occasionally occur.

If your order has not arrived within the expected delivery timeframe, please contact us through:

whatsapp num : +971 585386991

Email: support@ultramedhub.com

We will investigate the shipment status and assist you accordingly.

8. Damaged Packages

If your package arrives visibly damaged:

Please take photos before opening the package.
Contact us within 48 hours of delivery.
Include your order number and supporting photos.

We will review the issue and provide an appropriate resolution.

9. Contact Information

For any shipping-related questions or support, please contact us via: