Refund policy

Return & Refund Policy – Sulfad.ae

Effective Date: May 11, 2026

Welcome to Thatso.ae.
Customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

Due to the nature of health and wellness supplements, we only accept returns under the following conditions:

  • The product was received damaged or defective.
  • The wrong item was delivered.
  • The product packaging was unopened, sealed, and in its original condition.
  • The return request is submitted within 7 days from the delivery date.

For hygiene and safety reasons, opened or used products cannot be returned or refunded unless there is a verified manufacturing defect.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used products
  • Products with damaged seals caused by the customer
  • Items purchased during clearance or promotional campaigns
  • Gift cards or promotional items
  • Products damaged due to improper storage or misuse after delivery

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your order.

To process your request faster, please provide:

  • Order number
  • Photos of the product and packaging
  • Brief explanation of the issue

Requests can be sent through our customer support email.

4. Refund Process

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.
  • Processing time may take 5–14 business days depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to our error.

5. Exchange Policy

We may offer a replacement instead of a refund in cases involving:

  • Damaged products
  • Manufacturing defects
  • Incorrect orders

Replacement requests are subject to stock availability.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the return is caused by our mistake.
  • We recommend using a trackable shipping service for returns.

7. Order Cancellation

Orders may be canceled only before they are processed or shipped.
Once an order has been shipped, it cannot be canceled and will fall under the return policy conditions above.

8. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us through:  email us at:
support@ultramedhub.com